Online Training & Certification: Customer Experience 101
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Create the Happiest Buyers in the World with 3.5 Hours of Content on Basic Customer Experience Strategies
InstructorJaakko Männistö is a startup entrepreneur, founder, and award-winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland - Yrittäjä.io. Jaakko is the only Finn featured on the Forbes 30 under 30 list of rising CX stars.
He is a keynote speaker, who talks about everything from entrepreneurial stories to day to day human communications, personal branding, and of course customer experience. He is also the author of the book "The Journey - How to create the happiest customers in the world.
CX Academy is an industry-leading online course that teaches you everything you need to take your first steps in becoming a CX superstar. All the courses are built with video lectures and additional resources such as ebooks, templates, tests, and quizzes, and one-on-one coaching and all lessons are available in presentation format.
- Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.
All reviews are from verified purchasers collected after purchase.
I am still going through the course, but it appeared to be a good course to get started in customer experience (CX).Dec 9, 2020
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