By Robin Hills | in Online Courses
Emotional intelligence is an aspect of you as a whole person affecting your work life and your personal life. Your emotional intelligence is your ability to combine your thinking with your feelings in order to build good quality relationships and to make good authentic decisions. This course explores what emotional intelligence is and what it is not. It covers the main models of emotional intelligence and what they mean but more importantly how they can be practically applied at work. You will also learn the advantages and disadvantages of emotional intelligence, as well as ways to improve it.
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Your First Program
Introduction to the Introductory Course
What is Emotional Intelligence?
Emotions and the Intelligence in Emotions
What can be Learnt and Applied from Understanding Emotional Intelligence Models
Developing your Emotional Intelligence
By Robin Hills | in Online Courses
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy, and listening. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.
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By Robin Hills | in Online Courses
DISC is a model of human behaviour that helps you to understand why people do what they do. The dimensions of Dominance, Influence, Steadiness and Compliance make up the model and interact with other personality factors to describe human behaviour. This course will help you apply DISC behavioural principles to working as part of a team or in situations that involve influencing and selling. By understanding your inherent behavioural style, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.
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By Robin Hills | in Online Courses
We encounter different types of people every day. Everyone is unique. However, broadly speaking everyone can be categorized into different types according to their preferences and how they use them. This short course is a standalone course for anyone interested in understanding different personality types. It will give you insights into your own preferences and how these build into your personality type. The course covers the Jungian Theory of Personality Types looking at how you prefer to get your energy, how you take in information, and how you process information.
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By Robin Hills | in Online Courses
All of us work in a business environment that is constantly changing, intense, and unrelenting. Your resilience refers to your ability to cope and adapt to crises or stressful situations. Emotional resilience refers to how you use your emotions to develop your capability to manage your resilience. This course explores the role of emotions in management, how and why they contain vital bits of information that can help you make better decisions. You'll receive all the information you need. You will be coached using loads of practical hints that you can use straight away.
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By Robin Hills | in Online Courses
How effective are you at processing information from your environment and using emotion to drive your decision making? How rational and objective are you in solving problems? This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.
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By Robin Hills | in Online Courses
Building healthy interpersonal relationships is one of the ways that you use your emotional intelligence. Authentic relationships are built around mutual understanding that involves empathy, trust and acceptance of each other’s values. Some disagreement and conflict will be inevitable as this is where learning, creativity, and understanding occurs. This course will explore the way that you build relationships using empathy, how you develop trust, manage conflict, and work within ethical boundaries.
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By Robin Hills | in Online Courses
How you express yourself - your thoughts and your feelings - depends upon how you well you share your emotions, how assertive you are, and how independent you are. Self-Discipline and emotional control affect the way that you express your emotions. Emotional expression is one of the ways that you use your emotional intelligence. This course will explore the way that you express your emotions and how this drives your self-confidence, your assertiveness, and your emotional independence. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
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By Robin Hills | in Online Courses
Making sense of who you are in the world involves a good level of self-awareness; knowing your values and how your strengths and weaknesses can support you or limit you in your life. This course is a stand-alone course for anyone interested in understanding themselves better and determining their core purpose, vocation, or destiny in life. It forms part of a comprehensive course that explores emotional intelligence in more depth.
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By Robin Hills | in Online Courses
Collaboration frequently occurs in the workplace where people come together to cooperate and work on a strategic project in order that they can accomplish a common goal. It is simply teamwork taken to a higher level and has become a more productive way of doing things. The course covers all aspects of collaborative working focusing on win-win collaboration where everyone benefits. The characteristics, principles, and modes of collaboration are examined to give you a much broader insight into getting the best from collaboration.
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