The Emotional Intelligence & Decision-Making Bundle

Your First Program

Introduction to the Introductory Course

• 1. Introduction to this Emotional Intelligence Course - 2:14
• 2. Emotional Intelligence FAQs
• 3. Introduction to Emotional Intelligence - Learning Outcomes - 2:00
• 4. Assess your Emotional Intelligence

What is Emotional Intelligence?

• 1. A Straightforward Definition of Emotional Intelligence - 3:16
• 2. What is the Difference Between EI and EQ? - 3:18
• 3. Thoughts of Dr David Caruso, Snr Lecturer in EI, Yale University - 3:00
• 4. Insights into Emotions - 1:31
• 5. Emotional Intelligence at Work - 6:05
• 6. Working with the Emotional Climate - 2:47
• 7. Giving and Receiving Feedback - 2:48
• 8. Some Advantages and Disadvantages of Emotional Intelligence - 4:05

Emotions and the Intelligence in Emotions

• 1. How Emotions are Viewed - 1:14
• 2. The Development and Function of Emotion - 2:26
• 3. One Minute Observation Test - 1:00
• 4. The Basic Anatomy of the Brain - 5:48
• 5. The Basic Human Emotions Experienced by Everyone - 3:17
• 6. More About Basic Emotions - 1:17
• 7. The Myth about Positive and Negative Emotions - 3:51
• 8. The Wheel of Emotions - 1:51
• 9. The Expression of Emotion - 4:52
• 10. Emotions and Higher-Order State - 2:00
• 11. Understanding and Using Emotions - 3:32
• 12. Identifying and Using Emotion - 2:31

What can be Learnt and Applied from Understanding Emotional Intelligence Models

• 1. Daniel Goleman's Emotional Intelligence Framework - 4:30
• 2. Emotional Intelligence Competencies
• 3. Emotional Intelligence as a Series of Abilities - 1:14
• 4. More about Emotional Intelligence as a Set of Abilities - 2:10
• 5. What we can Learn from the Six Seconds Model - 2:00
• 6. Measuring and Assessing Emotional Intelligence - 4:03
• 7. A Fun Motivation Poster

Developing your Emotional Intelligence

• 1. Practising and Learning Emotional Intelligence - 1:15
• 2. Some Techniques Around Practising Emotional Intelligence - 5:44
• 3. The One Percent Solution to Developing Emotional Intelligence - 1:27
• 4. Some Do's and Don'ts When Developing Emotional Intelligence - 1:51
• 5. Practical Activity: Three Good Things
• 6. Introduction to Emotional Intelligence - Course Review - 2:16
• 7. Lightbulb Moments Resource Cards - Insights into Emotional Intelligence

• 1. Conflict Management and Emotional Intelligence - Introduction - 2:47
• 2. Conflict Management with Emotional Intelligence - Learning Outcomes of the Course - 2:08
• 3. Giving and Receiving Feedback - 2:48
• 4. Some Immediate Tips to Develop Emotional Intelligence - 4:37

• 1. What is Conflict and Why It Occurs? - 3:53
• 2. The Issue of Conflict - The Sources, the Costs and the Benefits of Conflict - 6:30
• 3. Factors and Questions to Consider in Conflict Resolution - 2:48
• 4. The Importance of Trust in Resolving Conflict - 3:40
• 5. The Trust Equation - 3:34
• 6. Building Trust - 4:48
• 7. Bullying at Work - 5:30
• 8. Practical Activity: Exploring Conflict

• 1. Assertiveness - Introduction to this Module - 1:59
• 2. The Rights and Responsibilities of Everyone - 2:24
• 3. Some Barriers to Assertiveness - 2:06
• 4. The Three Choices of Behaviour - 1:12
• 5. Aggressive Behaviour - 1:25
• 6. Passive Behaviour - 1:19
• 7. Assertive Behaviour - 0:59
• 8. Booklet: Recognising Aggressive, Passive, and Assertive Behaviours Booklet
• 9. Some Methods and Techniques for Expressing Assertiveness - 6:25
• 10. Ways to Say "No" Assertively - 2:30
• 11. Poster: Ways to Say "No" Without Feeling Guilty
• 12. The 10 Rules of Assertiveness - 1:45
• 13. Assertiveness - Review of this Module - 1:12
• 14. Practical Activity: The Rules of Assertiveness

• 1. Toxic Situations - Objectives of this Module - 0:52
• 2. Toxic Situations - Caustic Opener and Mind-Reading - 1:44
• 3. Toxic Situations - Everyone, Forever and That's You All Over - 2:34
• 4. Toxic Situations - The Blame Game and Exaggerate Me - 2:13
• 5. Toxic Situations - You Say "Tomato" and Yesterday's Hangover - 1:40
• 6. Toxic Situations - What I Mean, Not What I Say and Irreconcilable Differences - 2:34
• 7. Further Methods of Resolving Toxic Situations - 2:37
• 8. Toxic Situations - Review of this Module - 1:10
• 9. Practical Activity: Toxic Situations

• 1. The Emotional Intelligence Cycle - 0:55
• 2. How Communication Underpins Emotional Intelligence - 0:58
• 3. The 4 Ways you can Respond to Emotional Events - 2:20
• 4. How Easily Emotions can Escalate in Conflict - 1:22
• 5. Handling Emotion - 2:35
• 6. The Cycle of Behaviour - 2:30
• 7. Managing Fight and Flight Behaviour - 2:23
• 8. Tips to Prevent a Freeze Response - 6:03
• 9. Ideal Behaviours for Ideal Interactions - 0:36

• 1. The Chimp Paradox - A Powerful Mind Management Model - 0:33
• 2. A One Minute Observation Test - 1:00
• 3. The Brain and The Chimp Paradox - 0:48
• 4. The Basic Anatomy of the Brain - 5:48
• 5. What Basically Drives the Chimp - 0:29
• 6. How the Chimp Works - Why is it so Powerful and Difficult to Manage - 2:23
• 7. The Computer Part of the Mind Management Model - 3:11
• 8. Interesting Insights into Emotions and Higher Order State - 2:00
• 9. Practical Activity: The Chimp Paradox

• 1. Ways of Working with Conflict - 2:26
• 2. Practical Activity: The Thomas Kilmann Conflict Mode Questionnaire
• 3. The Thomas Kilmann Conflict Mode Model - 4:18
• 4. The Compromising Mode of Managing Conflict - 2:09
• 5. Questions To Ask - Compromising - 1:20
• 6. The Competing Mode of Managing Conflict - 1:53
• 7. Questions To Ask - Competing - 1:40
• 8. The Collaborating Mode of Managing Conflict - 2:05
• 9. Questions To Ask - Collaborating - 2:04
• 10. The Avoiding Mode of Managing Conflict - 2:16
• 11. Questions To Ask - Avoiding - 1:14
• 12. The Accommodating Mode of Managing Conflict - 2:03
• 13. Questions To Ask - Accommodating - 1:15
• 14. Some Basic Skills in Conflict Resolution - 0:40

• 1. Flexibility - The Learning Outcomes of this Module - 2:25
• 2. The Preferences That Influence Flexibilty
• 3. The 2 Flexibility Types - Planning and Spontaneous Types - 3:22
• 4. How to be More Flexible - 2:04
• 5. How You Can Work More Flexibly With Change - 1:38
• 6. Flexibility - Learning Outcome Review - 1:41
• 7. Practical Activity: Assess your Flexibility

• 1. The Agreement Box - The All Important Area of Agreement - 1:46
• 2. How the Use of Words Can Affect Conflict - 2:24
• 3. Considering Inflection and Intonation in Your Spoken Communication - 5:23
• 4. Working with Third Party Intervention When it Becomes Necessary - 3:00
• 5. Course Takeaways: Some Wisdom Around Working with Conflict - 6:27
• 6. Review of the Learning Outcomes of this Course - 1:54

• 1. Introduction to the DISC Behavioural Styles Course - 1:46
• 2. DISC Behavioural Styles - Learning Outcomes - 2:52
• 3. About Behavioural Styles - 3:57
• 4. William Moulton Marston's Model of Behaviour - 2:12
• Practical Activity: Assessing your DISC Behavioural Style

• 1. The Four Behavioural Styles of DISC - 4:46
• 2. The High Dominance Behavioural Style - 2:30
• 3. The Characteristics of High Dominance - 2:17
• 4. Booklet: The High Dominance Summary
• 5. The High Influence Behavioural Style - 3:14
• 6 The Characteristics of High Influence - 2:04
• 7 Booklet: The High Influence Summary
• 8. The High Steadiness Behavioural Style - 3:17
• 9. The Characteristics of High Steadiness - 2:37
• 10. Booklet The High Steadiness Summary
• 11. The High Compliance Behavioural Style - 3:12
• 12. The Characteristics of High Compliance - 2:43
• 13. Booklet: The High Compliance Summary
• 14. Booklet: Do's and Don'ts With Each DISC Behavioural Style
• 15. The Ideal Behaviours for Ideal Interactions - 4:43
• Practical Activity: Working With Your Least Favoured Style

• 1. The Reactions to Pressure - 1:40
• 2. Poster: Emotional Intelligence and DISC
• 4. Conflict and High Dominance - 1:40
• 3. The Tension Between The Styles - 2:10
• 5. Conflict and High Influence - 1:56
• 6. Conflict and High Steadiness - 1:22
• 7. Conflict and High Compliance - 1:37

• 1. Behavioural Flexibility - 2:54
• 2. DISC and Emotional Intelligence - 4:28
• 3. Developing Different Behavioural Styles - 3:27
• 4. Working with the DISC Behavioural Styles
• 5. Developing Emotional and Social Skills - 1:57
• 6. Review of the DISC Behavioural Styles Course - 1:56
• Practical Activity: Working with DISC Behavioural Styles
• Quiz: Understanding Behavioural Styles

• 1. Introduction to Understanding Personality Type - 2:23
• 2. Working with Personality Types - 5:49
• 3. Practical Activity: Personality Type Indicator
• 4. The Four Behavioural Preferences - 4:57
• 5. Determining your Personality Type - 2:04
• 6. Practical Activity: Determine your Behavioural Preferences
• 7. How You Get Your Energy - Extraversion and Introversion - 4:50
• 8. How You Take In Information - Sensing and Intuition
• 9. How You Process Information - Thinking and Feeling - 4:01
• 10. How You Choose To Live Your Life - Judging and Perceiving - 4:15
• 11. Working with Type - 5:40
• 12. Practical Activity: Working with Type Workbook
• 13. Is Type Putting People in Boxes? - 4:03
• 14. Booklet: Your Personality Type and Leadership Style
• 15. Taking Type Further - 8:04
• 16. Some Inappropriate Criticisms of Type - 3:10
• 17. More About The Functional Pairs -The Mental Functions - 5:01

• Understanding Personality Types At Work Quiz

• 1. Introduction to this Course on Resilience and Stress Management - 2:30
• 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
• 3. Overview of the Course - How it Relates to Stress Management - 1:26
• 4. Can Stress Ever Be Useful? - 4:37
• 5. What Coping Techniques Do You Use? - 2:08
• 6. Some Strategies for Stress - 2:40

• Practical Activity: Assess your Stress Management

• 1. Introduction to Emotional Resilience - The Objectives of this Module - 1:16
• 2. A Job Advertisement and a Reality Check - 1:34
• 3. Defining Resilience (It's not Bouncing Back!) - 3:33
• 4. Emotional Intelligence and Resilience - 2:47
• 5. The Benefits of Resilience - 1:40
• 6. Three Phrases that Drain Resilience - 6:15
• 7. Mindfulness in Managing Stress - 1:41

• 1. Personal Transition Through Change - The Objectives of this Module - 0:59
• 2. Poster: Personal Transition through Change Curve
• 3. How Emotions are Involved with Change - 2:22
• 4. Anxiety - Can I Cope? - 1:14
• 5. Happiness - At Last Something Is Going To Change - 1:07
• 6. Denial - Change? What Change? - 1:14
• 7. Anger - Who's at Fault? Me or You? - 1:46
• 8. Disillusionment - I'm Off This Isn't For Me. - 1:28
• 9. Depression / Despair - Who Am I? - 1:19
• 10. Hostility - I'm Going To Make This Work If It Kills Me - 1:14
• 11. Acceptance - I Can See Myself In The Future - 1:00
• 12. Positive Activity - Moving Forward - This Can Work And Be Good - 1:06
• 13. Looking After Yourself - 0:56
• 14. Moving From Setback to Comeback - 2:25
• 15. Personal Transition Through Change - Review of this Module - 0:31

• The Competencies of Stress Management - 1:01

• 1. Flexibility - The Learning Outcomes of this Module - 2:14
• 2. Personality Preferences around Flexibility - 5:01
• 3. Planning and Spontaneous Types - 3:22
• 4. How to be More Flexible - 2:04
• 5. Working with Change - 1:38
• 6. Flexibility - Learning Outcome Review - 1:41
• 7. Practical Activity: Assess your Flexibility

• 1. Stress Tolerance - The Learning Outcomes of this Module - 2:01
• 2. Working with Stress - 4:34
• 3. Emotions that Drain Resilience - 2:30
• 4.. Emotions that Enhance Resilience - 2:23
• 5. Resilience is a Mindset - 1:09
• 6. Putting Resilience to Use (Coping) - 1:18
• 7. Stress Tolerance - Learning Outcome Review - 1:50
• Practical Activity - Understanding Stressful Situations

• 1. Optimism - The Learning Outcomes of this Module - 0:45
• 2. Optimism and Pessimism - 5:53
• 3. Optimism - Health and Well Being - 1:13
• 4. Hints and Tips for Developing Optimism - 1:37
• 5. Working with Negativity - 2:02
• 6 Optimism - Learning Outcome Review - 1:25
• Practical Activity - How you Work with Optimism

• 1. Action Strategies - The Objectives of this Module - 0:42
• 2. Action Strategy 1: Feel in Control - 1:15
• 3. Action Strategy 2: Create a Personal Vision - 1:16
• 4. Action Strategy 3: Be Flexible and Adaptable - 1:10
• 5. Action Strategy 4: Get Organised - 1:12
• 6. Action Strategy 5: A Mindset for Problem Solving - 1:23
• 7. Action Strategy 6: Get Connected - 1:04
• 8. Action Strategy 7: Be Socially Competent - 1:11
• 9. Action Strategy 8: Be Proactive - 1:22

• 1. Developing Resilience in Others - The Objectives of this Module - 1:23
• 2. Strengthening Resilience in Others - 3:54
• 3. 4 Things That Resilient Teams Do - 5:11
• 4. Team Resilience - 3:05
• 5. Developing Resilience in Others - Review of this Module - 0:55

• 1. Introduction to this Course on Decision Making - 2:11
• 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
• 3. Decision Making Course Overview - 2:20
• 4. Emotions and Decision Making - 5:15
• 5. Feedback in Decision Making - 3:41

• Practical Activity: Assess your Decision Making

• 1. Reality Testing - The Learning Outcomes of this Module - 1:35
• 2. Objectivity vs Subjectivity - 1:47
• 3. The Basic Anatomy of the Brain - 5:48
• 4. The Sensory Input Channels - 5:28
• 5. What Is Really Happening - 1:48
• 6. The 3 Types of Filters for Processing Data - 4:38
• 7. Beliefs, Memories and Values - 2:06
• 8. Interpretations of Memory - 4:15
• 9. More about Memory - 2:02
• 10. Understanding your Reality - 4:24
• 11. Observations of Behaviour and Reality - 3:30
• 12. Reality Testing - Review of this Module - 1:46

• Practical Activity: What is your Reality?

• 1. Problem Solving - The Learning Outcomes of this Module - 1:28
• 2. The Two Types of Problems - 2:02
• 3. Adaptability, Risk and Innovation - 4:33
• 4. Working with Creativity - 2:54
• 5. The Role of Intuition in Problem Solving - 4:52
• 6. The 6 Steps to Solving Problems - 2:03
• 7. The SCAMPER technique to Solving Problems - 10:41
• 8. Considerations around Working with SCAMPER - 1:49
• 9. How Emotions Drive Decisions - 3:10
• 10. Problem Solving - Review of this Module - 1:45

• Practical Activity: Problem Solving with SCAMPER

• 1. Impulse Control - The Learning Outcomes of this Module - 1:28
• 2. Defining Willpower - 3:25
• 3. Ways to Develop your Impulse Control - 2:07
• 4. Amygdala Hijacking - 3:54
• 5. Working with your Impulse Control - 3:10
• 6. Impulse Control - Review of this Module - 1:32

• Practical Activity: Impulses and Gratification at Work

• 1. Mindfulness - The Learning Outcomes of this Module - 1:40
• 2. What is Mindfulness? - 4:49
• 3. Coming to your Senses - 2:13
• 4. Mindfulness at Work - 4:32
• 5. The Neuroscience of Mindfulness - 8:35
• 6. Ways of Practising Mindfulness
• 7. An Exercise in Mindfulness - Cognitive Defusion - 7:15
• 8. Mindfulness - Review of this Module - 1:35

• Practical Activity: Mindfulness - What Affects your Energy?

• 1. What is Critical Thinking? - 1:35
• 2. Critical Thinking and Emotional Intelligence - 2:23
• 3. The Brain and Thinking - 3:43
• 4. The Two Thinking Systems - Fast and Slow - 3:07
• 5. Ways of Improving Critical Thinking - 2:53
• 6. Values and Bias - 2:06
• 7. Further Thoughts about Critical Thinking - 3:30

• 1. Introduction to this Course on Authentic Interpersonal Relationships - 2:44
• 2. How this Course Relates to Emotional Intelligence - 6:17
• 3. Overview of the Course on Interpersonal Relationships - 1:24
• 4. Interpersonal Skills and Some Hints and Tips - 4:16

• Practical Activity: Assessing your Interpersonal Skills

• Empathy - The Learning Outcomes of this Module - 2:06
• 2. Defining Empathy - 2:16
• 3. The Intelligence in Empathy - 1:36
• 4. The Development of Empathy - 1:42
• 5. The Basic Anatomy of the Brain - 5:48
• 6. The Way The Brain Works - 1:08
• 7. Thinking and your Brain - 3:03
• 8. Empathy and your Brain - 1:46
• 9. The Neuroscience of Empathy
• 10. Ways of Demonstrating Empathy - 1:06
• 11. The Non-Verbal Signals within Body Language - 3:25
• 12. Interpreting Some Non-Verbal Signals - 3:45
• 13. The Problems with Relying on Expression Alone - 1:09
• 14. Listening Skills - Empathetic Listening - 3:53
• 15. Understanding and Developing Empathy - 3:28
• 16. Understanding Empathy - The Review of this Module - 0:51

• Practical Activity: Developing your Empathy

• 1 Working with Others - The Objectives of this Module - 1:47
• 2. Perspectives That Will Challenge Your View on Team Working
• 3. The Importance of Behavioural Flexibility - 2:54
• 4. The Social Interaction Styles - 5:18
• 5. Practical Activity: Assessing your Social Interaction Style
• 6. The Driver Social Interaction Style - 3:12
• 7. Summary Booklet: The Driver Social Interaction Style
• 8. The Expressive Social Interaction Style - 3:03
• 9 Summary Booklet:Expressive Social Interaction Style
• 10 The Amiable Social Interaction Style - 3:30
• 11. Summary Booklet: The Amiable Social Interaction Style
• 12 The Analytical Social Interaction Style - 3:34
• 13 Summary Booklet: Analytical Social Interaction Style
• 14 Tension between the Social Interaction Styles - 2:08

• 1 Reactions to Pressure - 1:43
• 2. The Driver Social Interaction Style Conflict Responses - 1:34
• 3. The Expressive Social Interaction Style Conflict Responses - 1:55
• 4. The Amiable Social Interaction Style Conflict Responses - 1:19
• 5. The Analytical Social Interaction Style Conflict Responses - 1:41
• 6. Responses to Increasing Pressure - 5:15
• 7. The Ideal Behaviours for Ideal Interactions - 1:50
• 8. Developing Emotional and Social Skills - 1:57
• 9. How the Social Interaction Styles use their Emotional Intelligence - 3:20

• 1. Interpersonal Relationships - The Learning Outcomes of this Module - 1:31
• 2. The Importance of Interpersonal Relationships - 1:23
• 3. The Benefits of Conflict - 2:40
• 4. Working with Conflict - 4:24
• 5. The Role of Empathy in Conflict - 1:40
• 6. Ways to Say "No" Empathetically - 2:30
• 7. Summary Sheet: Ways to Say "No"
• 8. Some Factors and Questions to Consider in Conflict Resolution - 2:48
• 9. The Role of Trust - 3:40
• New Lecture - 3:34
• 10. Ways of Building Trust - 4:48
• 11. The Economies of Trust - 1:47
• 12. Interpersonal Relationships - Review of this Module - 1:06

• Practical Activity: Checking your Emotional Bank Account

• 1. Social Responsibility - The Learning Outcomes of this Module - 1:26
• 2. Defining Social Responsibility - 1:45
• 3. Factors Influencing Social Responsibility - 3:40
• 4. Ethical Leadership and Social Responsibility - 2:18
• 5. Social Responsibility - Review of this Module - 2:08

• Practical Activity: Care and support in the Workplace

• 1. Introduction to this Course on Self-Expression - 2:26
• 2. Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
• 3. Overview of this Self-Expression Course - 2:12
• Practical Activity: Assess your Self-Expression

• 1. Emotional Expression - The Learning Outcomes of this Module - 1:23
• 2. Insights into Emotions - 1:31
• 3. Emotional Intelligence at Work - 6:05
• 4. Emotional States, Moods, Traits and Styles - 2:40
• 5. The Development and Function of Emotion - 2:25
• 6. The Basic Anatomy of the Brain - 5:48
• 7. The Chimp Paradox - A Powerful Mind Management Model - 7:14
• 8. The Basic Human Emotions - 3:17
• 9 Understanding and Using Emotions - 3:32
• 10. The Myth about Positive and Negative Emotions - 3:51
• 11. Some Influences on Emotional Expression - 3:14
• 12. The Detachment Technique to use in Challenging Situations - 1:25
• 13. Using Affirmations - 2:17
• 14. Ways of Expressing Emotions Intelligently - 1:30
• 15. Emotional Expression - Review of this Module - 0:49
• 16. Practical Activity: Learning from Emotions at Work

• 1. Assertiveness - The Learning Outcomes of this Module - 1:59
• 2. Everyone's Rights and Responsibilities - 2:24
• 3. Some Barriers to Assertiveness - 2:06
• 4. The Three Choices of Behaviour - 1:12
• 5. What is Aggressive Behaviour? - 1:25
• 6. What is Passive Behaviour? - 1:19
• 7. What is Assertive Behaviour? - 0:59
• 8. Booklet: Recognising Aggressive, Passive, and Assertive Behaviours
• 9. Assertiveness Methods and Techniques - 6:25
• 10. Ways to Say "No" Without Feeling Guilty - 2:30
• 11. Booklet: Ways to Say "No" Without Feeling Guilty
• 12. The 10 Rules of Assertiveness - 1:45
• 13. Assertiveness - Review of this Module - 1:12
• 14. Practical Activity: The Rules of Assertiveness

• 1. Independence - The Learning Outcomes of this Module - 0:50
• 2. What is Emotional Independence? - 1:58
• 3. The Principles of Self-Esteem - 2:14
• 5. Receiving Feedback - 1:55
• 4. Good Levels of Independence - 1:36
• 6. Ways to Develop Independence - 2:32
• 7. Independence - Review of this Module - 1:23
• 8. Practical Activity: Your Positive Attributes and Capabilities

• 1. Introduction to Self-Awareness and Self-Perception - 2:43
• 2. The Emotional Intelligence Framework and the EQ-i 2.0 - 6:17
• 3. About this Self-Awareness and Self-Perception Course - 1:18
• 4. What is Self-Awareness? - 3:37
• 5. Practical Activity: Assess your Self-Perception

• 1. Self-Regard - The Learning Outcomes of this Module - 1:53
• 2. Some Examples of Self-Regard in Action - 3:28
• 3. Good Levels of Self-Regard - 1:15
• 4. How your Self-Limiting Beliefs can Hinder you - 2:45
• 5. Insights into your Relationship with Yourself and Others - 2:56
• 6. Understanding Values - 3:15
• 7. Self Regard - Review of this Module - 1:25
• 8. Practical Activity: Working with your Values

• 1. Emotional Self-Awareness - The Learning Outcomes of this Module - 0:51
• 2. Some Examples of Emotional Self-Awareness - 3:05
• 3. The Basic Anatomy of the Brain - 5:48
• 4. The Basic Human Emotions Experienced by Everyone - 3:17
• 5. Posters: The Basic Human Emotions
• 6. The Development and Function of Emotions - 2:25
• 7. Emotional States, Moods, Traits and Styles - 2:40
• 8. How Emotions are Viewed - 1:14
• 9. Noticing Feelings - 1:09
• 10. Emotional Management - 2:00
• 11. Handling Emotions - 2:35
• 12. Ways of Mastering Emotions - 2:53
• 13. Using Detachment to Manage Challenges - 1:25
• 14. Emotional Self-Awareness - Review of this Module - 1:02
• 15. Lightbulb Moments Cards - Understanding Emotions
• 16. Practical Activity: Emotions and their Management

• 1. Self-Actualization - The Learning Outcomesof this Module - 1:16
• 2. Some Examples of Self-Actualization - 2:54
• 3. What is your Core Purpose or Vocation in Life? - 2:00
• 4. The Principles of Goals and Goal Setting - 7:10
• 5. Understanding Beliefs - 2:03
• 6. Working with Affirmations - 2:17
• 7. Rewiring your Brain - 1:49
• 8. Self-Actualization - Review of this Module - 1:19
• 9. Practical Activity: Defining your Life Goals

• 1. 10 Tips for Improving your Self-Awareness

• 1. Introduction to Collaboration and Emotional Intelligence - 2:24
• 2. The Learning Objectives of the Course - 1:32
• 3. Practical Activity - Managing Collaboration
• 4. Perspectives on Teamworking - 2:52
• 5. Giving and Receiving Feedback in Collaboration - 5:33
• 6. Tips to Develop Emotional Intelligence - 4:37
• 7. Practical Activity - Assess your Collaborative Competencies

• 1. A Straightforward Definition of Emotional Intelligence - 3:16
• 2. Emotional Intelligence FAQs
• 3. The Difference Between EI and EQ - 3:18
• 4. Insights into Emotions - 1:31
• 5. Emotional Intelligence at Work - 6:05
• 6. Working with the Emotional Climate - 2:47
• 7. Running Virtual Meetings with Emotional Intelligence - 2:52

• 1. Introducing Collaboration - 3:58
• 2. Win-Win Collaboration - 6:05
• 3. Emotional Intelligence and Win-Win - 1:15
• 4. Why Collaborate and When to Collaborate - 2:21
• 5. The Principles and Characteristics of Collaboration - 2:36
• 6. The Levels of Collaboration - 2:50
• 7. The Modes of Collaboration - 2:02
• 8. Some Difficulties with Collaboration - 1:43
• 9. Practical Activity - Collaboration at Work

• 1. Factors and Questions Around Trust in Collaboration - 2:48
• 2. More About Trust - 3:40
• 3. The Trust Equation - 3:34
• 4. Building Trust - 4:48
• 5. Practical Activity - Checking your Emotional Bank Account

• 1. Introduction to Behavioural Styles - The Learning Outcomes of this Module - 2:05
• 2. Practical Activity - Assessing your Behavioural Style
• 3. Behavioural Flexibility - 2:54
• 4. William Moulton Marston's Model of Behaviour - 2:12
• 5. The High Dominance Behavioural Style - 2:30
• 6. The High Influence Behavioural Style - 3:14
• 7. The High Steadiness Behavioural Style - 3:17
• 8. The High Compliance Behavioural Style - 3:12
• 9. Poster - Emotional Intelligence, Collaboration and Behavioural Styles
• 10. The Ideal Behaviours for Ideal Interactions - 4:43
• 11. Booklet - Behavioural Styles - Do's and Don'ts
• 12. Practical Activity - Behavioural Styles and Collaboration
• 13. Building Collaborative Relationships with Behavioural Styles - 3:12
• 14. Behaviours and Collaboration Learning Review - 1:46

• 1. Facilitating Collaborative Meetings - 4:00
• 2. Practical Activity - Learning Review
• 3. Collaboration and Emotional Intelligence - Learning Outcomes - 2:37